Frequently Asked Questions
What are Cloud Managed Services?
Cloud Managed Services is an outsourcing application that takes responsibility for maintaining and anticipating the need for a range of processes and functions to improve operations and reduce expenses. It is an alternative to the breakdown/repair or on-demand outsourcing model, where the service provider performs on-demand services and bills the customer only for the work done. A Managed Service Provider (MSP) is a service provider that provides Managed Services. Customer and MSP are bound by a contractual, service-level agreement that sets out the performance and quality criteria of their relationship.
What are the benefits of Cloud Managed Services?
The key benefits of cloud managed services are that we take on and secure certain workloads and responsibilities for you. Cloud Managed Services regularly optimizes the costs of the resources you use for you. You can ask for support when you need it, and you can save time by getting a quick solution.
How should I select a cloud managed services package?
Data Market Cloud Managed Services packages are customized to your organization’s needs. You can choose from Strato and Alto packages according to your requirements and the size of your infrastructure. If you want, you can add one or more of the additional services included in the additional packages to the package you have selected.
How much do cloud managed services cost?
As you can imagine, the cost of cloud managed services varies depending on the size of your organization, workload, and operating intervals.
What are cloud computing services?
Cloud computing services are the delivery of computing services over the cloud (internet) and include servers, storage, networking, software, databases, and more. Cloud computing services are a great solution for small businesses because your information is secure, easily accessible, and you only pay for what you use. Different types of cloud computing include: infrastructure as a service (IaaS), software as a service (SaaS), and Platform as a service (PaaS)
What are your intervention and resolution times?
Depending on the package you have selected, you can get support from our call center or Customer Manager, on either 8×5 or 24×7 basis. Intervention and resolution times vary according to packages. But if the problem you encounter is critical, these times decrease.
Why choose Data Market Cloud Managed Services?
Cloud Managed Services packages offered by Data Market eliminate your organization’s IT workloads, allowing IT department to devote time to more efficient projects. At the same time, we share our own software that we have customized with you, making it very easy for you to access the main reports you want to see. Our competent team having Microsoft certificates quickly supports the problems you encounter.
How does a managed service provider work?
An MSP works remotely when possible, sending technicians to your location if necessary.